Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

1. Scope of Application These General Terms and Conditions of Sale (hereinafter the "General Terms and Conditions of Sale" or "GTCS") apply to any contract entered into between the company ANTIFER, a SARL (Limited Liability Company) with a share capital of 2,000 euros, whose registered office is located at 9 rue Beauregard, 75002 Paris, registered with the Paris Trade and Companies Register under number 977 848 456, and any person wishing to make a purchase on the Company's website www.antifer.fr (hereinafter "the Customer").

The Customer certifies that they have the legal capacity to contract the commitments provided for herein.

ANTIFER may update these General Terms and Conditions of Sale at any time. The applicable version shall be the one in force on the day the order is placed and confirmed by the Customer on the website: http://www.antifer.fr (hereinafter "the Site").

You may view the version of the General Terms and Conditions of Sale in force at any time by visiting the "General Terms and Conditions of Sale" section of the Site. The sales contract between you and ANTIFER will include the conditions of your order and the general terms and conditions of sale applicable at the time of your purchase, which apply to the exclusion of all other general conditions or any implied conditions of trade, of the customer, or of business practice.

For every purchase on the Site, you will be asked to confirm your acceptance of the General Terms and Conditions of Sale in force at the date of your order. Said general conditions are viewable before and at the time you are asked to confirm that you accept them. To formalize your acceptance, you must check the box "I accept the General Terms and Conditions of Sale (new window), and consent to the processing of my data, in accordance with ANTIFER's Privacy Policy."

The confirmation of the order (upon clicking the "Confirm and pay" button) by the Customer implies unrestricted and unreserved acceptance of these General Terms and Conditions of Sale.

2. Products ANTIFER offers for sale, on its Website, indoor and outdoor furniture products as well as home decoration items (hereinafter referred to as the "Product(s)"). Only Products that can be added to the Cart are available for sale, within the limits of available stocks.

The Products are marketed under the brand "ANTIFER," a registered trademark.

In accordance with Article L.111-1 of the Consumer Code, the Customer may, prior to their order, take note of the essential characteristics of the Products they wish to order. ANTIFER takes the greatest care in the presentation and description of these products, within technical limits. The characteristics are indicative. The products will also be presented via photographs, which have no contractual value. These differences may in no case be interpreted as conformity defects, result in the cancellation of the sale, or engage ANTIFER's liability.

Any order implies express and irrevocable acceptance of the product descriptions.

In the event of a stock shortage or unavailability of a Product, this is specified on the product page.

Depending on the configuration of the electronic devices used by the Customer, the photographs may differ slightly from reality (particularly color rendering). The written description and essential characteristics (size, material, function) remain contractual and bind ANTIFER under the guarantee of conformity.

3. Pricing The prices of the products offered for sale on the Site are expressed in euros, VAT included, and are valid only on the Site. These rates do not include delivery and parcel preparation costs, which will be indicated before the final validation of each order. Product prices may be modified at any time by ANTIFER and without prior notice to the Customer. Products will be invoiced based on the rates in force at the time the order is recorded.

Any order implies express and irrevocable acceptance of the product prices.

For international orders, product prices are indicated in euros, VAT included, EXCLUDING CUSTOMS DUTIES. Customs duties must be paid by the Customer directly to the carrier. There is no option to pay customs duties at checkout. Instead, you may be billed upon delivery (DDU - Delivered Duty Unpaid).

4. Order Before making a purchase on the Site, the Customer must first register on the Site. To this end, they must have a personal account. All steps of the sale are clearly identified on the Site in accordance with the provisions of Article 1125 of the Civil Code.

The contracting procedure includes the following steps:

  • Step 1: Selection and validation of products; the Customer may at this stage modify their order and correct it;

  • Step 2: Filling in the mandatory fields of the identification and information forms;

  • Step 3: Consultation of the general terms and conditions of sale;

  • Step 4: Acceptance of all general terms and conditions of sale;

  • Step 5: Placing the order by clicking on the tab "order with obligation to pay." The "double click" constitutes an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.

In applying this process, the Customer has the possibility to check the details of their order and its total price, and to correct any errors before finally validating their order.

The order is definitively recorded only after validation by the Customer of their payment agreement and acceptance of the transaction by the bank. The summary of the Customer's order is available in a printable version.

5. Payment The method of payment on the Site is by bank card, exclusively the following cards: Classic Carte Bleue, VISA Card, MASTERCARD.

As soon as the order is recorded, the Customer receives a confirmation email summarizing the essential elements of their order, specifically the order number, the list of ordered products, and the price details.

All data provided by the Customer during the order process and the recorded confirmation of this order serve as proof of the transaction. ANTIFER reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order as long as this dispute is not resolved.

6. Refusal of Sale for Legitimate Grounds ANTIFER reserves the right not to proceed with the order placed by the Customer in the event of legitimate grounds as provided for in Article L121-11 of the Consumer Code, notably (and without this list being exhaustive):

  • In the event of order(s) exceeding, by their content or frequency, the needs of an average private consumer and more generally in the event of abnormal demand or bad faith by the Customer.

  • In the event of information from the banking organization in charge of managing the settlement of the order for ANTIFER indicating the impossibility of implementing the chosen payment method for the settlement of the order.

  • In the event of a prior dispute with the Customer regarding the payment of an order;

  • In the event of an order non-compliant with these general terms and conditions of sale (...)

ANTIFER will inform the Customer by email or telephone within a reasonable time.

Also, in the absence of availability of one or more product(s), ANTIFER undertakes to inform the Customer by email as soon as possible.

In the case where the Product is out of stock and will not be restocked, the order is canceled and refunded.

In the case where the product is out of stock but may be subject to restocking, the order may then be postponed or canceled if such is the Customer's request.

7. Availability of Products and Delivery 7.1 Availability of Products: The Customer is informed by ANTIFER of the availability of the Product(s) and delivery times when placing their order.

Products will generally be available, but from time to time manufacturing partners will launch new production runs with a lead time that may extend up to 8 weeks.


 

If, despite ANTIFER's diligence, the Products ordered by the Customer prove to be no longer available, ANTIFER will inform the Customer by email or telephone as soon as possible.


 

If payment has already been made, ANTIFER undertakes to reimburse the Customer for the part of the payment corresponding to the unavailable Products within seven (7) days.

7.2 - Delivery: The Customer is informed by email of the departure of the ordered Product from ANTIFER's warehouses and the procedure to follow to properly receive their package and organize its delivery. Packages are routed to the address indicated by the customer when ordering. It is therefore their responsibility to check that this address contains no errors. ANTIFER cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery. If one or more Products could not be delivered within the initially announced timeframe, ANTIFER will send an email indicating the new delivery date to the Customer. Upon delivery, signing a delivery receipt may be requested. No delivery will be made to a PO Box. Shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.

Delivery in Metropolitan France and EU countries: Shipments are transmitted and handled by a logistics provider (Colissimo, DHL, or Mondial Relay) which routes the package to the indicated address selected by the customer when ordering. The amount of delivery costs depends on the total price of the order (before discount or reduction) and the geographic delivery zone. The cost of delivery is indicated to the Customer when ordering, before the validation of their cart.

Delivery outside the European Union: For international orders, prices exclude customs duties (DDU - Delivered Duty Unpaid), to be paid by the Customer. ANTIFER will strive to find a delivery solution on a case-by-case basis. Note that failure by the customer to pay customs duties could result in the blockage, destruction, or return of the package at the customer's expense.

Cancellation – Manufacturing Impediment The company ANTIFER reserves the right to cancel any order that could not be completed following situational or technical reasons affecting the manufacturing process. Order cancellation commits the company ANTIFER to fully refund the sums paid for this order, without the Customer being able to claim additional compensation.

Receipt of the package The Customer must imperatively check the package in the presence of the carrier. This verification is considered carried out once the Customer has signed the delivery note.

If the package has been damaged or opened or if the Product packaging is damaged, the Customer must imperatively refuse it and note explicit reservations on the delivery slip.

The Customer must report anomalies to ANTIFER via the contact form available on the Site.

Upon receipt of the return of the package in its warehouses and after noting the damage(s), ANTIFER will propose, at the Customer's choice, either the exchange of the Product, a voucher, or the full refund of the damaged Product.

8. Right of Withdrawal Article L.221-18 of the Consumer Code provides, within the framework of distance contracts, a withdrawal period of fourteen (14) days for the consumer starting from the receipt of the product(s).

Modalities for exercising the right of withdrawal The exercise of the right of withdrawal by the Customer entails no penalty and does not need to be motivated.

The Customer wishing to exercise their right of withdrawal is invited to contact fabien.lenaour@antifer.fr.

The modalities for exercising the right of withdrawal are as follows: For bulky and/or fragile Products, delivered via a specialized carrier courier (hereinafter the "Courier") or those delivered by Parcel Service, the Customer must contact ANTIFER to organize the return of the Product. For a return from home, the Courier will make an appointment with the Customer and then check at their home that the Product is in new condition and returned in its original packaging. The Product must bear no trace of use and must be accompanied by its accessories and any user or assembly manuals. If these conditions are met, the Courier will proceed with the recovery of the Product. ANTIFER will transparently communicate the price grid of 2 options for the return (i.e., Colissimo or DHL).

ANTIFER will proceed with a quality control of the Product at the warehouse. The Products must imperatively be in new condition, returned in their original packaging, without any trace of use, be accompanied by their accessories and any user or assembly manuals. Only after verifying that these conditions are satisfied will ANTIFER proceed with the refund of the sums received for the returned products. If the mentioned conditions are not met, the Customer's refund will be reduced by the amount corresponding to the loss of value of the Product, noted during the check.

Once the Products are returned in compliance with the procedure described above, the refund (not including the initial shipping costs of the Product) will be made within a maximum of 14 (fourteen) days following the date of receipt by ANTIFER of the returned Products. Beyond this term, these sums produce interest at the legal rate. Return costs are always borne by the Customer. Throughout the procedure, the Customer will be informed by email of the receipt of their wish to withdraw, the return of their package, as well as the refund date.

The refund of the Customer will be made by the means of payment used during the order, unless agreed otherwise with the Customer. If the means of payment differs from the means used initially, it must be in the same name as the invoice relating to the product(s).

9. LEGAL AND COMMERCIAL WARRANTY 9.1. Legal Warranties The Products sold by ANTIFER are subject to the legal warranty conditions provided for by Articles L217-4 to L217-14 of the Consumer Code as well as by Articles 1641 to 1648 of the Civil Code, to the exclusion of all other warranties: These legal warranties apply independently of the commercial warranty referred to in Article 12.2.

Legal guarantee of conformity (L217-4 to L217-14 of the Consumer Code): ANTIFER will deliver to you a Product strictly in accordance with the contract and exempt from defects of conformity upon delivery of said Product, in the sense that the Product will be fit for the use usually expected of a similar good and that it will present the characteristics described during the sale. ANTIFER is also liable for lack of conformity resulting from the packaging, assembly instructions, or installation when this has been charged to it by the contract or was carried out under its responsibility. This guarantee will only apply on the condition that you make the request within two years from the delivery of the good. Lack of conformity that appears within a period of twenty-four (24) months from delivery is presumed to exist at the time of delivery, unless proven otherwise. You can choose between the repair and replacement of the Product unless one of these choices is impossible or entails a manifestly disproportionate cost for ANTIFER, in which case ANTIFER may choose the other solution. Furthermore, in the event of a serious lack of conformity, you may have the price paid returned and return the Product or keep the Product and have a part of the price returned. The repair, replacement, or refund of the Product will take place at no cost to you and does not prevent the possible allocation of damages should you be entitled to them.

Legal guarantee against hidden defects (Art. 1641 to 1648 of the Civil Code): ANTIFER will provide you with a Product exempt from hidden defects that would make it unfit for the use for which it is intended, or that so diminish this use that you would not have acquired it, or would have given only a lesser price for it, had you known of them. This guarantee will only apply on the condition that you make the request within two (2) years from the discovery of the defect and in any case within five (5) years from the date of purchase. In the event of a hidden defect, you will have the choice to return the Product and have the price and costs occasioned by the sale returned or to keep the Product and have a part of the price returned. In all cases, it will be up to you to prove that you fulfill the conditions of the guarantee. In the event of a lack of conformity and hidden defects, you must return the Products to ANTIFER by contacting our Customer Service.

ANTIFER undertakes to guarantee the conformity of its products within the meaning of Articles L211-4 and following of the Consumer Code and to replace or refund any item presenting a hidden defect (Articles 1641 and following of the Civil Code). To be in conformity with your order, the good must correspond to the description given on the Site and possess the qualities presented or present the qualities that a buyer can legitimately expect regarding the public statements made by the seller, by the producer, or by their representative, particularly in advertising or labeling. In accordance with Article L211-11 of the Consumer Code, return costs will be refunded, upon proof, after the return of the product if the lack of conformity is confirmed. The Customer is therefore invited to keep the proof of their return. Failing this, if the Customer does not attach their proof, they will be refunded at the basic postal rate for sending a package. The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal mentioned above.

Generally, and subject to the warranty provisions appearing above, our furniture is guaranteed for 2 years. The Commercial Warranty applies only to the benefit of the initial purchaser of the product acting as a consumer, to the exclusion of successive purchasers of the Product.

The Commercial Warranty applies only upon presentation of the invoice or the delivery note or any document attesting to the proof of purchase of the Product.

Modalities for implementing the Commercial Warranty

To implement the Commercial Warranty, the Customer contacts ANTIFER customer service: By email at the address contact@ANTIFER.fr The Customer attaches to their request:

  • One or more photographs of the defective Product,

  • The order number,

  • Any proof or justification of purchase.

ANTIFER proceeds to examine the request for implementation of the Commercial Warranty within fifteen (15) days from the receipt of the request.

In case of doubt regarding the coverage of the claim by the Commercial Warranty, ANTIFER may be led to proceed with a physical examination of the Product. An appointment will then be agreed upon with customer service to proceed with the collection of the Product, and the examination of the Product will be carried out within thirty (30) days following its receipt by ANTIFER.

An email justifying ANTIFER's decision will be sent to the customer, whether it is a rejection or an acceptance.

Once the claim is verified and accepted by ANTIFER, compensation, replacement, or refund of the Product proceeds within sixty (60) days from said acceptance of the implementation of the Commercial Warranty by ANTIFER.

Exclusions from the Commercial Warranty

To benefit from the Commercial Warranty, the Product must not have undergone voluntary transformation by the Customer. Otherwise, the benefit of the Commercial Warranty will be excluded.

The Commercial Warranty does not apply:

  • To the wear and tear of hardware present on the Products;

  • To Products stored or used in an abnormal, incorrect, inappropriate, or abusive manner and contrary to maintenance recommendations;

  • In the event of the use on the Product of unsuitable products, particularly cleaning or maintenance products;

  • Any damage engaging the liability of a third party (theft, voluntary damage, etc.);

  • Any damage due to a cause external to the Product (fire, flood, bad weather, etc.).

The Customer is informed that in order to benefit from the Commercial Warranty, it is their responsibility to respect the maintenance, use, and installation advice provided with the Product and available on the Site.

10. Force Majeure ANTIFER's liability cannot be sought if the execution or the delay in the execution of one of its obligations is explained by the occurrence of an event constituting force majeure within the meaning of Article 1218 of the Civil Code such as, without this list being limiting, natural disasters, fires, epidemics, pandemics, any large-scale social movement, act of government, internal or external strikes, accidental breakdowns, shortages, wars, etc.

11. Intellectual Property All elements published on the Site such as, and without this list being limiting, photographs, videos, the graphic charter, logos, brands, models, domain names, texts, typographies, belong to ANTIFER and constitute works protected by the provisions of the Intellectual Property Code.

ANTIFER holds all intellectual property rights on its Products and, more generally, on the brands, images, and logos reproduced on its items. Any total or partial reproduction, any modification, any use of the aforementioned elements, for any reason and on any medium whatsoever, without the prior agreement of ANTIFER, is strictly prohibited.

No assignment of intellectual property rights is carried out through these general terms and conditions of sale.

It is prohibited to copy, extract, distribute, or modify the content of the Website for commercial purposes. Lack of authorization is sanctioned by the offense of counterfeiting. Any reproduction, integral or partial, is systematically subject to ANTIFER's authorization.

12. Personal Data At ANTIFER, we attach the greatest importance to the respect and protection of privacy and the personal data of our Customers. ANTIFER undertakes to respect the applicable regulations, notably the "Data Protection Act" (Loi Informatique et Libertés) of January 6, 1978, as well as the General Data Protection Regulation of April 27, 2016 (Hereinafter the "GDPR").

The modalities for processing personal data are available in the "Data Protection" Policy of the Site.

13. Disputes This contract is subject to French law. In the event of a dispute, the Customer must address ANTIFER in priority, in order to find an amicable solution, by means of a written complaint by email to the address: fabien.lenaour@ANTIFER.fr

In the event of a contestation linked to the execution of an order, if you are a final consumer (natural person), you have the possibility to have recourse free of charge to a conventional mediation procedure or to any other alternative dispute resolution procedure. You can, if you wish, have recourse to the online dispute resolution service proposed by the European Commission in accordance with Article 14 of Regulation (EU) No. 524/2013. This platform is accessible at the following address: https://webgate.ec.europa.eu/odr/. Recourse to mediation is an alternative mechanism that does not constitute a prerequisite for taking legal action.

Failing amicable resolution and whatever the origin of the dispute, it will be within the jurisdiction of the competent French courts, in accordance with the rules of general law.

Date of last update of these general terms and conditions: 15/10/2025